Support article glossary
Browse the A–Z list below or search the support library.
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Open the Tech Support Academy training guides. Company accounting, shipping operations, payment processing and other staff training are not part of this public library.
Common terms
- Emulator / simulator: a tool for generating test calls or caller-ID data. Read the demonstration guide.
- Vertex: CallerID device for supported VoIP call signaling.
- FXS: an interface providing analog telephone-line power and ringing.
- Screen-pop: the customer display opened by a POS or caller-ID application after receiving call data.
- TLS: encryption that can prevent passive inspection of SIP signaling.
Articles A–Z
- Analog Troubleshooting
- Analog Troubleshooting — Complete Guide
- Bad Checksums and Line Noise
- Basic Installation Guide (Analog)
- Caller ID Emulator and Simulator — Trade-show Demonstrations
- Caller ID Integration for POS/CRM Developers — Device Family, Transports & Screen Pop
- CallerID Devices — Network Ports Reference (UDP 123, 6699, 3520, 5060)
- CallerID.com and AT&T Office@Hand — Compatibility, SIP Architecture, and Setup Guide
- CallerID.com Support Knowledge Base
- Changing the Number of Caller ID Notifications
- Customer Solution: Vertex — Energy Efficient Ethernet (EEE) Fix
- Deluxe Installation Guide (Ethernet & Serial)
- Developer Ethernet Emulator Deluxe — Download and Integration Testing
- Device Output Format — Data String Reference
- Device Quick-Start Guide — Unboxing to First Call
- Device Setup & Quick-Start
- EdgeMarc SBC — SIP Decryption Installation Guide
- FAQ - Frequently Asked Questions
- How to Detect Encrypted VoIP & Solutions (Use VCT First)
- How to Ignore Duplicate Caller ID Reports in ELConfig 5m
- HungerRush POS Setup
- Installation Guides
- Manuals
- Network and Firewall Configuration
- No Caller ID on Analog Lines
- POS Integration Guides
- Private/Out of Area Calls
- Quick Setup: Vertex with EEE-Affected Phones
- Reference: CallerID.com Data Output Format
- Remote Access to Vertex Units (Vertex Configuration Stuck on Refreshing)
- Serial Port and USB Adapter Issues
- Setup Guide: EL POS Ethernet Destination Addressing
- Setup Guide: ESC FieldEdge HVAC — Caller ID Integration
- Setup Guide: Vertex SBC — TCP-to-UDP SIP Conversion
- SpeedLine POS Setup
- Support FAQ — Common Questions & Answers
- Tech Bulletin: Cellular and VoIP Handset Caller ID Compatibility — Yealink T77LTE and Similar Models
- Tech Bulletin: Legacy Vertex + RingCentral TCP Caller ID
- Tech Bulletin: POS Caller ID — Dollar Sign Parsing Issue
- Tech Bulletin: RingCentral SIP Port 5090 Overview
- Tech Bulletin: Vertex + RingCentral — Use SIP TCP Port 5090
- Tech Bulletin: Vertex SIP Gateway IP Address Setup
- Tech Response: RingCentral SIP — Caller ID Setup
- Tech Response: Vertex — Duplicate Popup / Queue Re-delivery
- Toast POS Setup
- Troubleshooting Guide: Vertex — No Caller ID (Wiring / SIP)
- Type II Caller ID (Call Waiting Caller ID) — Device Support
- Vertex: Extra Characters Before Caller Name — Dots, Dashes, [V] and Ignore 11
- Vertex
- Vertex (VoIP/Ethernet) Setup
- Vertex + Cellular Networks — Complete Setup Guide
- Vertex EEE — Troubleshooting Guide
- Vertex Feature Comparison — Model Differences
- Vertex Installation Guide (VoIP)
- Vertex Not Showing Caller ID
- Vertex VoIP — Date Error / NTP "error 0, 200" / Clock Stuck at 12:00 AM
- Vertex: Why the Call Log Stops in Serial Port Mode
- VoIP ATA + Whozz Calling Setup Guide
- VoIP Dynamic Line Assignment — How It Works
- VoIP Provider Compatibility
- VoIP Troubleshooting
- VoIP Troubleshooting — Complete Guide
- Warranty and RMA Process
- Which Device Do I Need?
- Whozz Bridge — Network Installation Guide
- Whozz Calling Basic/Deluxe Setup
- Whozz Calling Installation Guide — Complete
- Whozz Calling POS Setup
- Whozz Calling? 2, 4, and 8 Line Deluxe Units
- Whozz Calling? Basic POS 2 Manual