CallerID.com Support Knowledge Base

Welcome to the CallerID.com internal support knowledge base. This resource contains troubleshooting guides, setup procedures, device specifications, and canned responses for supporting customers via Live Chat, Helpdesk, and phone.

Knowledge Base Categories

Device Setup & Quick-Start — Unboxing to first caller ID capture for every device model
VoIP Troubleshooting — Vertex, ATA adapters, SIP requirements, encrypted VoIP, EdgeMarc SBC
Analog Troubleshooting — Wiring, signal levels, serial ports, DIP switches, POS/Whozz Calling devices
FAQ — Top 30+ frequently asked questions covering all products

Support Contact

Email: info@CallerID.com
Phone: 800-240-4637
Website: callerid.com