Whozz Calling? Basic POS 2 Manual

Rev. 3.2

Introduction

The Whozz Calling? Basic POS units capture Caller ID data and sends this information to a computer via RS232 serial port, USB (using a USB-to-Serial adaptor cable), or an Ethernet link depending on the model purchased. If Ethernet, also refer to the Ethernet Link Supplement.

The Whozz Calling? Basic POS reports Caller ID information with associated telephone line number. Caller ID information consists of date, time, caller’s phone number and caller’s name (when name is delivered by phone company). This information is sent to the computer immediately after Caller ID data is captured. All options, formats, and addresses are set using DIP switches located on the front panel of the unit.

Telephone Line and Serial Communication Requirements

The Whozz Calling? POS is designed to collect call data from standard analog central office telephone lines. It will not work properly when connected to extensions (or station) lines coming from a telephone switch. Connect the unit only to analog phone lines or phone lines that have been converted to analog signaling (i.e. Cable box converters, analog terminal adaptors, etc.).

If your unit connects to a computer through a serial port, the serial port must be functioning correctly and no other software application can be accessing this same port. This unit will work with any serial port or COM number setting that your software supports. If you do not have an available serial port on your computer, a USB-to-serial adaptor cable can be used. These can be found at any computer store or most office supply outlets. The USB-to-serial adaptor cable must be verified as, “correctly installed and operational” within the Windows device Manager

If you unit connects via Ethernet cable, plug it into any switch or router on your Local Area Network. Use the Ethernet Configuration Tool located at www.CallerID.com/Downloads/Diagnostic-Tools/ to set the unit to a static IP address within your IP scheme and outside any DHCP range. Refer to the Ethernet Supplement for more details.

Connecting the Phone Lines

The unit will only capture Caller ID when connected to the central office phone lines coming into the building. The unit will not function properly when connected to extension lines from a telephone switch. If your wiring is modular, simple modular splitters will be required to form a "Y", “T”, or branching circuit such that each phone line can connect to the Whozz Calling? Basic POS unit in parallel.

If your existing telephone wiring is not modular, consisting of "punched down" solid wire connections, it is recommended that a qualified telephone technician install modular connectors for the installation. Figure 2 diagrams the parallel connections required for proper installation.

4-Wire (RJ14) Phone Cord Connections

Most modular phone cords contain 4 wires which can supply two phone lines (2 wires for each line.) Your wiring scheme may have either 1 phone line connected (RJ11 – using 2 wires) or 2 phone lines connected (RJ14 – using all 4 wires). The modular connectors on the unit are equipped to handle only 1 phone line per channel (RJ11 connection). If you have 2-line, RJ14 connections, consult with a telephone technician to convert them to a compatible single line, RJ11 wiring.

DIP Switch Settings

Located on the front panel, the DIP switches are used to set line numbers for units chained together, Caller ID input formats, and data output formats. Normally the DIP switches are preset from the factory to match your requirements

BAUD Rate Settings

The unit can be set to deliver data to the serial port at either 9600 or 1200 Baud. The DIP switch number 2 controls this setting. Refer to the table below.

Output Format

Unless the popup application you are using has only integrated the TCI format, the CallerID.com format is recommended since it is the industry standard. This format is used with all other CallerID.com products. Most software vendors have adopted this standard since it gives them the flexibility use both Basic and Deluxe Whozz Calling? units. The CallerID.com format provides additional fields for outbound digits dialed, inbound digits dialed after answer, number of rings before answer, call duration, and type of distinctive ring pattern reported by Whozz Calling? Deluxe units.

Refer to Figure 3a and 3b on the following page for details on the two formats available.

Caller ID Delivery Type

Caller ID signaling is sent by the local phone company's central office in either of 4 different electronic formats. Belcore 202 signaling is sent between the first and second ring in the countries such as the US, Canada, Mexico, Australia, and others. Caller ID is sent before the first ring by British Telecom (BT) in the United Kingdom. Similarly, Caller ID is sent before the first ring or after a very short ring burst using ETSI signaling that is prevalent in Eastern and Northern Europe. In countries or regions where older central office equipment is used Caller ID is delivered via DTMF (touch-tones). This unit is not compatible with DTMF signaling.

This unit is capable of capturing either Belcore 202, BT, or ETSI Caller ID signaling.

Connecting to the Computer (for Serial Port models only, else refer to the Ethernet Supplement)

Connect the unit to a computer serial port with the supplied serial cable or using a “USB-to-Serial Port Adapter Cable”. If using a USB-to-Serial Port Adaptor Cable, make sure that your drivers are loaded properly by checking your Windows Device Manger.

If you purchased a software package designed to work in conjunction with the Whozz Calling? Basic POS, you will need to set the COM port number within your software to match the connection.

If no communication can be established between the software and hardware, then most likely the serial port is not operational, USB cable drivers are not loaded properly, or another software application is already using that port. To determine whether your serial port is working properly without software conflicts, use the “Serial Loop” application. It is a terminal program specifically designed for use with Whozz Calling? hardware.

NOTE: Close the software application designed to work with the Whozz Calling? hardware BEFORE running the Serial Loop testing program below.

Using Serial Loop terminal application.

Location: www.CallerID.com/Downloads/Diagnostic-Tools/ Serial Loop II

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Specifications

Manufacture's Information

CallerID.com

5680

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Warranty Information

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Appendix - RS232 Pin Outs

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When the serial port is configured to “No Flow Control”, only Transmit and Ground connections are required. Pin 7 and Pin 8 need to be connected only if other serial flow control types are selected.