VoIP ATA + Whozz Calling Setup Guide

VoIP ATA + Whozz Calling Deluxe Setup Guide - CallerID.com

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VoIP + ATA + Whozz Calling Deluxe

Complete Setup Guide for Connecting Caller ID to Your VoIP Phone System

This guide is written for anyone, even if you have very little experience with phone systems or networking equipment. Every step is explained in plain, simple language with pictures and diagrams. If you can plug in a phone cord and an ethernet cable, you can do this.

What's in This Guide

Understanding the Big Picture

Simple Glossary - Words You'll See

What You'll Need (Checklist)

Step 1: Set Up Your ATA Adapter

Step 2: Connect the ATA to Your Network

Step 3: Verify Dial Tone on the ATA

Step 4: Connect the Whozz Calling Deluxe Unit

Step 5: Connect the Whozz Calling to Your Network

Step 6: Verify Everything Is Working

Troubleshooting Common Problems

Frequently Asked Questions

Understanding the Big Picture

Before we start plugging things in, let's understand what we're building. Don't worry - it's simpler than it sounds.

What Is VoIP?

VoIP stands for "Voice over Internet Protocol." It simply means your phone calls travel over the internet instead of old-fashioned copper phone wires. Many modern businesses use VoIP because it's cheaper and more flexible. Common VoIP providers include RingCentral, Vonage, Ooma, 8x8, and many others.

What Is an ATA Adapter?

An ATA (Analog Telephone Adapter) is a small box that converts your internet-based VoIP phone service into a traditional phone signal. Think of it as a "translator" between the internet world and the regular phone world. It has a port for an internet cable on one side and a phone jack on the other side.

Why Do You Need an ATA?

The Whozz Calling Deluxe unit reads Caller ID from traditional analog phone lines. It cannot read VoIP signals directly. The ATA adapter converts the VoIP signal into a traditional analog signal that the Whozz Calling unit can understand.

How It All Connects Together

The Complete Connection Chain

Internet Modem From your ISP

→

Ethernet

Network Router/Switch Your office network

→

Ethernet

ATA Adapter VoIP to Analog converter

→

Phone Cord

Whozz Calling Deluxe 4 Reads Caller ID data

The Whozz Calling unit also connects back to the router/switch with its own Ethernet cable to send Caller ID data to your computer.

Whozz Calling Deluxe 4 Sends Caller ID data

→

Ethernet

Network Router/Switch

→

Network

Your Computer Displays Caller ID popups

Simple Glossary - Words You'll See

WordWhat It Means

VoIPPhone service that runs over the internet instead of traditional phone wires

ATA AdapterA small box that converts internet phone signals into regular phone signals

Ethernet CableA cable that looks like a wide, flat phone cord with a clear plastic clip on each end. Used to connect devices to your network. Sometimes called a "network cable" or "internet cable"

Phone Cord (RJ11)A standard phone cord - the same kind you'd use to plug a regular phone into a wall jack. It has a small clear plastic clip on each end

SplitterA small plastic adapter that lets you plug two phone cords into one phone jack. Like a "Y-connector" for phone lines

RouterThe box that shares your internet connection with all your devices. Usually has several ports on the back where you can plug in Ethernet cables

SwitchLike a power strip, but for network cables. Gives you more ports to plug in network devices

LEDA small light on a device. These tiny lights tell you if something is working (green = good) or has a problem (red or off = check it)

IP AddressA number that identifies a device on your network, like a street address for your device. Example: 192.168.1.100

FXS PortThe phone jack on the ATA adapter where you plug in a phone cord. Labeled "PHONE" or "FXS" on the device

Parallel ConnectionA way to connect the Whozz Calling unit so it "listens" to the phone line without interrupting it - like tapping into a garden hose with a Y-connector

What You'll Need (Checklist)

Gather These Items Before You Start

Whozz Calling Deluxe 4 Line Unit (Ethernet model) - The CallerID.com device

ATA Adapter - Such as a Cisco SPA112, Grandstream HT802, or similar device. Your VoIP provider may have supplied this

Power adapter for the ATA - Usually comes in the box with the ATA

Power adapter for the Whozz Calling unit - Included with the unit

2 Ethernet cables - One for the ATA adapter, one for the Whozz Calling unit. Usually included with each device

1 or more phone cords (4-wire recommended) - To connect the ATA to the Whozz Calling unit

1 or more phone line splitters - Small "Y" adapters so the phone line goes to both your phone AND the Whozz Calling unit

Access to your network router or switch - You'll need 2 available Ethernet ports

VoIP account credentials (if the ATA isn't already configured) - Your VoIP provider will have given you a username, password, and server address

If your VoIP provider already installed and configured your ATA adapter, you can skip directly to Step 3. The ATA is already doing its job - you just need to connect the Whozz Calling unit to it.

Step 1: Set Up Your ATA Adapter

1 ## Unbox and Identify the ATA Ports

Take the ATA adapter out of its box. Look at the back (or side) of the device. You should see these ports:

INTERNET / WAN

Ethernet Port

This connects to your router or network switch

PHONE 1 / FXS 1

Phone Jack

This is where you plug in a phone cord for Line 1

PHONE 2 / FXS 2

Phone Jack

Some ATAs have a second port for Line 2

POWER

DC Power

Plug in the power adapter that came with the ATA

How to tell Ethernet from Phone ports: Ethernet ports are wider (about the width of your pinky finger). Phone ports are narrower (about half the width of your pinky). The cable clips look similar, but the Ethernet one is bigger. If a cable doesn't click in easily, it's probably the wrong port.

Step 2: Connect the ATA to Your Network

2 ## Plug In the ATA Adapter

Step 2a: Connect the network cable Take an Ethernet cable and plug one end into the INTERNET or WAN port on the ATA. Plug the other end into an available port on your office router or network switch.

Step 2b: Power on the ATA Plug the power adapter into the ATA and then into a wall outlet or power strip. You should see lights start to blink on the front of the ATA.

Step 2c: Wait for it to connect Give the ATA about 1-2 minutes to fully start up and connect to your VoIP service. The lights on the front will change - wait until they become steady (not blinking rapidly).

What "ready" looks like: On most ATA adapters, the Power light should be solid green, and the Internet or Network light should be solid or slowly blinking green. Check your ATA's manual for its specific LED patterns.

If your ATA adapter was NOT pre-configured by your VoIP provider, you will need to log into the ATA's settings page through a web browser to enter your VoIP account details (username, password, and SIP server address). Your VoIP provider's support team can walk you through this. Call them and tell them you have an ATA adapter that needs to be configured.

Step 3: Verify Dial Tone on the ATA

3 ## Make Sure the ATA Has a Working Phone Signal

Before connecting the Whozz Calling unit, let's make sure the ATA is working properly.

Step 3a: Plug a regular phone into the ATA Take a regular desk phone (any standard phone will work) and plug it into the PHONE 1 port on the ATA using a phone cord.

Step 3b: Check for dial tone Pick up the phone handset. You should hear a dial tone - the steady humming sound you hear when a phone is ready to make a call.

Step 3c: Make a test call Dial your cell phone number from the desk phone connected to the ATA. If the call goes through, the ATA is working correctly.

Step 3d: Test incoming Caller ID Call the ATA phone line from your cell phone. Let it ring at least twice. If you see your cell phone number on the desk phone's display, Caller ID is working through the ATA. This is the signal the Whozz Calling unit will read.

If you hear dial tone, can make outgoing calls, AND see Caller ID on incoming calls, you're ready for the next step.

No Caller ID showing? Some VoIP providers disable Caller ID by default, or your ATA may need a setting change to pass Caller ID through. Contact your VoIP provider and ask them to enable Caller ID (CNAM) delivery on your account and make sure the ATA is configured to pass it through.

Step 4: Connect the Whozz Calling Deluxe Unit

4 ## Connect Phone Lines from ATA to Whozz Calling

Now we connect the Whozz Calling unit so it can "listen" to the phone lines coming from the ATA. We use a parallel connection, which means the Whozz Calling unit taps into the line without interrupting it.

Understanding the Parallel Connection

Think of it like a garden hose Y-splitter. The water (phone signal) flows from the faucet (ATA) and splits - one path goes to the sprinkler (your desk phone) and the other goes to a water meter (Whozz Calling unit). The Whozz Calling unit just watches the signal - it doesn't change it.

Parallel Connection Diagram

ATA Adapter PHONE 1 Port

→

Phone Cord

Phone Line Splitter "Y" adapter

Side A → Your Desk Phone Works as normal

Side B → Whozz Calling L1 IN Port Reads Caller ID

Step 4a: Unplug the phone from the ATA Disconnect the phone cord from the PHONE 1 port on the ATA (the phone you tested with in Step 3).

Step 4b: Plug in the splitter Take a phone line splitter and plug it into the PHONE 1 port on the ATA. The splitter creates two phone jacks from one.

Step 4c: Reconnect your desk phone Plug your desk phone's cord into one side of the splitter. Pick up the phone - you should still hear a dial tone.

Step 4d: Connect to the Whozz Calling unit Take a phone cord and plug one end into the other side of the splitter. Plug the other end into the port marked "L1 IN" (or "L1/L2 IN") on the Whozz Calling unit.

Step 4e: Power on the Whozz Calling unit Plug in the Whozz Calling unit's power adapter. You should see lights come on.

Step 4f: Check the LED lights Look at the front of the Whozz Calling unit. The Line 1 LED should light up solid (not blinking). This means it detects the phone line.

Two lights came on from one cord? If both Line 1 AND Line 2 LEDs light up when you plug one cord into the L1/L2 port, you have a 4-wire phone cord carrying two lines. This is normal. Do NOT plug another cord into the L2 port - both lines are already connected.

Connecting Additional Lines (If You Have More Than One)

If your ATA has a PHONE 2 port (or you have multiple ATAs for more lines), repeat steps 4a-4f for each additional line:

ATA PHONE 2 → Splitter → Desk Phone + Whozz Calling L2 IN

If using a second ATA: PHONE 1 → Splitter → Desk Phone + Whozz Calling L3 IN

And so on for Line 4

The Whozz Calling Deluxe 4 supports up to 4 phone lines. Each line needs its own splitter connection. On the 4-line model, ports 1 and 3 can accept either 1-line or 2-line phone cords, while ports 2 and 4 only accept 1-line cords.

Step 5: Connect the Whozz Calling Unit to Your Network

5 ## Connect the Ethernet Cable

The Whozz Calling unit needs to be on the same network as your computer so it can send Caller ID data to your screen.

Step 5a: Connect the Ethernet cable Take an Ethernet cable and plug one end into the Ethernet port on the Whozz Calling unit. Plug the other end into an available port on your router or network switch - the same network where your computer is connected.

Step 5b: Set the IP address (if needed) The Whozz Calling unit uses a static IP address. The default is 192.168.0.90. If your network uses a different numbering scheme (for example, 192.168.1.x instead of 192.168.0.x), you'll need to change the unit's IP address using the ELConfig tool. Download it from: CallerID.com/downloads/diagnostic-tools

How to check your network's numbering: On your computer, open a command prompt (search for "cmd" on Windows) and type ipconfig then press Enter. Look for "IPv4 Address" - it will be something like 192.168.1.105. The first three groups of numbers (192.168.1) need to match the Whozz Calling unit's address.

Step 5c: Verify network connection The Ethernet LED on the Whozz Calling unit should be lit, indicating a network connection.

Step 6: Verify Everything Is Working

6 ## Test the Complete System

Step 6a: Check LED lights on the Whozz Calling unit All connected line LEDs should be solid (not blinking, not off):

Line 1: Solid = Connected

Line 2: Solid = Connected (if you have a second line)

Unused lines: Off = Normal (no line connected)

Step 6b: Make a test call Use your cell phone to call one of the phone lines connected to the Whozz Calling unit. Let it ring at least twice before answering.

Step 6c: Watch the Whozz Calling unit When the call comes in, the LED for that line should blink during ringing. This means the unit is detecting the incoming call and reading the Caller ID data.

Step 6d: Check your Caller ID software If you have CallerID.com's popup software running on your computer, you should see a popup with the caller's information. If using the Whozz Calling web application, navigate to the dashboard to see the call record.

Congratulations! If you see the Caller ID information on your screen, everything is connected and working correctly. Your VoIP phone system is now providing Caller ID data through the ATA adapter to the Whozz Calling unit and on to your computer.

Complete Wiring Summary

Full System Overview - All Connections

ConnectionFromToCable Type

1Internet ModemRouter/SwitchEthernet

2Router/SwitchATA Adapter (WAN port)Ethernet

3ATA Adapter (PHONE port)Phone Line SplitterPhone Cord

4Splitter (Side A)Your Desk PhonePhone Cord

5Splitter (Side B)Whozz Calling (L1 IN)Phone Cord

6Router/SwitchWhozz Calling (Ethernet port)Ethernet

7Router/SwitchYour ComputerEthernet or WiFi

Troubleshooting Common Problems

Problem: No LED lights on the Whozz Calling unit

Solution: Make sure the power adapter is plugged in securely at both ends (the unit and the wall outlet). Try a different outlet. If the unit has a power switch, make sure it's turned on.

Problem: Line LED does not light up when phone cord is connected

Solution: Make sure the phone cord is plugged into the IN port (not the OUT port) on the Whozz Calling unit. Try a different phone cord. Verify the ATA adapter is powered on and has a working phone signal by testing with a desk phone first.

Problem: Caller ID popup doesn't appear on the computer

Solution: Check that the Whozz Calling unit and your computer are on the same network. The unit's IP address must be in the same range as your computer's IP address. Use the ELConfig tool to verify and adjust the IP address if needed.

Problem: Calls work but no Caller ID data is captured

Solution: This is the most common issue with VoIP/ATA setups. The ATA must be configured to pass Caller ID signals. Contact your VoIP provider and ask them to:

Enable Caller ID (CNAM) delivery on your account

Make sure the ATA is set to use FSK or DTMF Caller ID signaling (FSK is most common in the US)

Ensure Caller ID is sent between the first and second ring (this is when the Whozz Calling unit reads it)

Problem: Caller ID shows "Unknown" or "Private" for all calls

Solution: This usually means the calling party has blocked their Caller ID, or your VoIP provider isn't passing the caller name (CNAM). Contact your VoIP provider and ask about CNAM lookup service.

Problem: The ATA adapter has no dial tone

Solution:

Check that the Ethernet cable is securely connected between the ATA and your router

Make sure your internet connection is working (test on your computer)

Restart the ATA by unplugging its power for 30 seconds, then plugging it back in

If you just set up the ATA, the VoIP account credentials may need to be configured. Contact your VoIP provider for help

Problem: Phone calls have poor audio quality (choppy, echoing, or delayed)

Solution: This is a network quality issue, not related to the Whozz Calling unit. Each VoIP call needs about 100 Kbps of bandwidth. Make sure your internet connection has enough capacity. If possible, use a wired Ethernet connection for the ATA rather than WiFi.

Problem: Whozz Calling unit's default IP (192.168.0.90) doesn't match my network

Solution: Download the ELConfig tool from CallerID.com. Run it on a computer connected to the same network. The tool will find the unit and let you change its IP address to match your network. Make sure the Caller ID popup software is closed while using ELConfig.

Frequently Asked Questions

Can I use any ATA adapter, or does it have to be a specific brand?

Any ATA adapter that converts VoIP to analog phone signals will work. Popular models include the Cisco SPA112, Grandstream HT802, and Obi200. The key requirement is that the ATA must support Caller ID pass-through on its FXS (phone) ports.

How many phone lines can I monitor with the Deluxe 4?

Up to 4 phone lines. Each line needs its own connection from an ATA port through a splitter to the Whozz Calling unit. If your ATA only has 2 phone ports, you would need a second ATA for lines 3 and 4.

Does the Whozz Calling unit affect my phone calls in any way?

No. When connected in parallel (as recommended in this guide), the Whozz Calling unit simply "listens" to the phone line. It does not change, interrupt, or affect your calls in any way. You can even unplug it without affecting your phones.

Do I need a computer running at all times?

The Whozz Calling unit captures and sends data independently. However, you need a computer with Caller ID software running to display the popups and record call history. If the computer is off, calls still work normally - you just won't see the Caller ID popups.

My VoIP provider uses encrypted SIP (TLS/SRTP). Will this work?

Yes. The encryption is between your VoIP provider and the ATA adapter. Once the ATA converts the signal to analog on its PHONE port, it's a standard analog signal that the Whozz Calling unit can read normally. The encryption does not affect the Caller ID data.

What about power outages?

VoIP phone service requires power and internet to work. If the power goes out, your ATA, Whozz Calling unit, router, and modem will all stop working. Consider a UPS (battery backup) for your network equipment if uninterrupted phone service is important.

Need Help?

CallerID.com Technical Support

Phone: 770-263-7111 | Email: Info@CallerID.com

www.CallerID.com

For technical support, contact Info@CallerID.com or call 770.263.7111