Terms of Sale

Payment Terms

All orders must be prepaid. We accept all major credit cards (VISA, MasterCard, American Express, or Discover), ACH payment, or wire transfer of U.S. funds. Wire transfer/ACH fees are the responsibility of the customer.

International credit card payments must be pre-approved by CallerID.com's accounting department.

Product Availability

Availability of product is subject to prior sales or obligations to other entities, as well as confirmation and/or acceptance of your order. If for any reason CallerID.com is unable to supply the total demand for product, CallerID.com may distribute its available supply among any or all purchasers, on such basis as it may deem fair and practical, without liability for any failure of performance.

Shipping Terms

The cost of freight and freight insurance is prepaid by CallerID.com and added to the invoice unless the customer specifically indicates that freight is to be billed to the customer's established account with the carrier. Product is shipped from CallerID.com's manufacturing location in Norcross, Georgia using only Federal Express (Air and Ground) for domestic shipments and DHL for international shipments. If Buyer specifies any carrier other than specified above and CallerID.com agrees to ship using the alternate carrier, Buyer will not hold CallerID.com responsible for late or undelivered goods. All prices for product either published, written, or verbally quoted reflect product shipped FOB Norcross, Georgia, USA.

Freight charges displayed on the website or quoted before shipment are estimates. Final freight charges may differ based on the shipment and the carrier's final charges.

For international shipments, customs duties and import taxes may not be included in the freight estimate and may be billed separately at a later date.

View return eligibility, deadlines, and refund terms.

Technical Support

Warranty and included technical support are available for one year from the original purchase date, subject to CallerID.com's Limited Warranty and technical-support terms. Purchasing a used or resold device does not restart that period or create a new entitlement to free setup, configuration or troubleshooting.

A marketplace purchase price does not include a new entitlement to free installation, configuration or troubleshooting from CallerID.com. Eligibility is determined under CallerID.com's published warranty and technical-support terms, using the device serial number and original sales records. Assistance outside the included-support period may be available at the then-current paid support fee, disclosed before service begins. Nothing in this provision limits rights that cannot legally be excluded.

Phone hours for technical support are Monday–Friday, 8:30 AM to 4:30 PM EST, excluding major holidays. The serial number of the device is required for technical support.

Online Marketplace Sales Restrictions

To protect product compatibility, proper configuration and brand integrity, and to ensure that warranty coverage and included technical support are tied to the original eligible purchase and its applicable one-year coverage period, Zeus PhonStuff, Inc dba CallerID.com ("CallerID.com") restricts the sales channels through which its products may be marketed and resold.

Dealers, distributors, installers and other commercial resellers purchasing products subject to these Terms may not list, advertise, offer for sale, sell or distribute CallerID.com products through Amazon, eBay, Walmart Marketplace or any other third-party online marketplace without prior written authorization from CallerID.com. This restriction includes sales through marketplace storefronts, fulfillment programs, alternate seller accounts or intermediaries acting on the reseller's behalf.

Amazon sales are reserved exclusively to CallerID.com unless CallerID.com expressly authorizes otherwise in writing. General dealer or distributor authorization does not include permission to sell through third-party online marketplaces.

Resellers may not knowingly supply products to another business for resale through a prohibited marketplace. This restriction does not, by itself, prohibit otherwise-authorized sales through a reseller's own independently operated website.

A violation may result in suspension or termination of reseller authorization, withdrawal of dealer purchasing privileges, refusal of future orders, and pursuit of remedies available under the applicable agreement and law. These restrictions apply prospectively to transactions and reseller relationships for which they have been validly accepted, and only to the extent permitted by applicable law. Nothing in this provision limits nonwaivable consumer rights.

Return Policy

Retail customers that purchase product directly from CallerID.com have 30 days from date of shipment to return product for a refund. Authorized resellers of CallerID.com are extended 45 days from date of shipment to return product for credit or refund. An RMA from CallerID.com is required to return merchandise. Product returned without an issued RMA will significantly delay any refund owed and result in, at least, a 20% restocking charge.

Credits or refunds are given on the purchase price of the merchandise only. CallerID.com does not refund freight charges or set-up fees. The refund amount is subject to equipment returned in excellent condition and including all peripheral accessories originally shipped with the order. At the sole discretion of CallerID.com, a 20% restock fee may be applied to any returned merchandise, regardless of the reason for the return.

Performance or Non-Performance Liability

No liability shall result from delay in performance or non-performance, directly or indirectly caused by circumstances beyond the control of the party affected, including, but not limited to, Act of God, fire, explosion, flood, war, act of or authorized by any Government, accident, labor trouble or shortage, inability to obtain material, equipment or transportation. Quantities so affected may be eliminated from the agreement without liability, but the agreement shall remain otherwise unaffected. CallerID.com shall have no obligation to purchase supplies of the products (or materials) specified herein to enable it to perform this agreement.

Patent Infringement

CallerID.com warrants that the use or sale of the products (or materials) delivered hereunder will not infringe the claims of any United States patent covering the products themselves; but does not warrant against infringement by reason of the use thereof in combination with other products or in the operation of any process.

Fair Labor Standards Act

CallerID.com warrants that all products (or materials) delivered hereunder were produced in compliance with the requirements of the Fair Labor Standards Act of 1938, as amended.

Limitations on Liability

Products manufactured by CallerID.com are not authorized for use as critical components in life support devices or systems, as well as any crucial emergency telecommunications systems. CallerID.com products are not designed for 911 emergency systems and should not be used for, or in conjunction with, these types of systems or any other similar systems. Except as set forth herein, CallerID.com makes no warranties, expressed or implied, and CallerID.com disclaims and negates all other warranties, including without limitation, implied warranties of merchantability, fitness for a particular purpose, conformity to models or samples, or any warranties or indemnities against intellectual property infringement.

Summary Statement

This document contains all of the terms and conditions with respect to the sale and purchase of the products sold hereunder. These terms and conditions supersede any of a previous date and no modifications thereof shall be binding on CallerID.com unless separately contracted in writing and agreed to by a duly authorized representative of CallerID.com. No modification shall be affected by the acknowledgment or acceptance of a purchase order stipulating different conditions. The Buyer's acceptance of the products shall be equivalent to Buyer's assent to the terms and conditions hereof.