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Vertex VoIP CallerID

The industry's first purpose-built VoIP CallerID solution. Capture CallerID from unencrypted SIP traffic and deliver it instantly to your POS, CRM, or business application.

Vertex installation video

Watch the complete Vertex installation and phone-setup walkthrough. The video includes the visible CallerID.com/vertex-setup address and the final device check.

Captions are burned into the video. Download the portrait/mobile version.

How the Vertex Works

The Vertex sits between your router and VoIP phone, passively monitoring SIP traffic to extract CallerID data — no phone system changes required.

1

Connect Inline

Plug the Vertex between your router/switch and VoIP phone using standard Ethernet cables. WAN port to router, LAN port to phone.

2

Detect SIP Packets

The Vertex automatically detects unencrypted SIP INVITE packets and extracts the CallerID (name and number) in real time.

3

Deliver to Your App

CallerID is delivered via USB or Ethernet to your POS, CRM, dental practice management, or any business software — instantly.

Important: SIP Signal Requirement

The Vertex requires unencrypted SIP signaling to read CallerID data. This is standard with most VoIP providers, but some providers enable SRTP/TLS encryption by default.

Before purchasing, confirm with your VoIP provider that SIP traffic is unencrypted (standard SIP on port 5060). Most providers can disable encryption upon request. The Vertex cannot extract CallerID from encrypted SIP streams.

Compatible VoIP Providers

The Vertex works with any VoIP provider using standard unencrypted SIP, including:

  • RingCentral (requires SIP conversion — contact RingCentral)
  • Vonage Business
  • 8x8
  • Nextiva
  • Comcast
  • Mitel
  • Grandstream
  • Verizon Wireless Business
  • Polycom
  • Yealink
  • Avaya IP
  • And hundreds more

Features & Advantages

Plug & Play

No software drivers needed. The Vertex auto-detects VoIP traffic and starts delivering CallerID immediately upon connection.

200+ POS Integrations

Works with Toast, Square, Clover, Aloha, Revel, Lightspeed, TouchBistro, and 200+ other point-of-sale and business management systems.

Dual Output

Serial and Ethernet output options. Connect directly to a local PC or deliver CallerID across your entire network to a server.

Passive Monitoring

The Vertex passively monitors traffic — it never interferes with call quality, introduces latency, or affects your phone system in any way.

Multi-Location Ready

Deploy across multiple locations with centralized management. Each Vertex operates independently and delivers CallerID to local or cloud-based systems.

Remote Configuration

Configure the Vertex remotely via the windows/PC-based Vertex Configuration Tool (VCT). Set voice channel codes, network settings, and more — no on-site visit needed.

Built for Every Industry

The Vertex delivers CallerID to the applications your business already uses.

Restaurants

CallerID pops directly into Toast, Square, Aloha, Revel, and other restaurant POS systems. Speed up phone orders and improve customer recognition.

Automotive

Integrate with shop management systems like ALLDATA, Mitchell, NAPA Tracs, R.O. Writer, Shop-Ware, Tekmetric, and other systems to pull up customer records the instant the phone rings.

Dental & Medical

Works with Dentrix, Eaglesoft, Open Dental, and other practice management software to show patient records before answering.

General Office

CRM integration, call logging, screen pops, and customer lookup for any business. Compatible with virtually any Windows-based application.

Ready to Get Started?

Order your Vertex today and start identifying every caller before you answer. Free standard shipping on all orders.