Vertex VoIP CallerID
The industry's first purpose-built VoIP CallerID solution. Capture CallerID from unencrypted SIP traffic and deliver it instantly to your POS, CRM, or business application.
Vertex installation video
Watch the complete Vertex installation and phone-setup walkthrough. The video includes the visible CallerID.com/vertex-setup address and the final device check.
Captions are burned into the video. Download the portrait/mobile version.
How the Vertex Works
The Vertex sits between your router and VoIP phone, passively monitoring SIP traffic to extract CallerID data — no phone system changes required.
Connect Inline
Plug the Vertex between your router/switch and VoIP phone using standard Ethernet cables. WAN port to router, LAN port to phone.
Detect SIP Packets
The Vertex automatically detects unencrypted SIP INVITE packets and extracts the CallerID (name and number) in real time.
Deliver to Your App
Caller ID is delivered via Ethernet or serial ports to your POS, CRM, dental practice management, or any business software — instantly.
Important: SIP Signal Requirement
The standard Vertex requires unencrypted SIP signaling over UDP to read CallerID data. Confirm this with your VoIP provider before purchasing. Encrypted SIP (TLS) and unencrypted SIP over TCP are not directly readable by the standard Vertex.
A VoIP provider-approved session border controller (SBC) can allow the encrypted signals to be converted into unencrypted, UDP SIP so our Vertex device can read the data being transmitted.
Download EdgeMarc SBC Setup Guide (PDF)4 pages · Provider-assisted setup, UDP port explanation and troubleshooting. Confirm EdgeMarc model, firmware and provider support before making changes.
Compatible VoIP Providers
The Vertex works with any VoIP provider using standard unencrypted SIP, including:
- RingCentral (requires SIP conversion — contact RingCentral)
- Vonage Business
- 8x8
- Nextiva
- Comcast
- Mitel
- Grandstream
- Verizon Wireless Business
- Polycom
- Yealink
- Avaya IP
- And hundreds more
Features & Advantages
Plug & Play
No software drivers needed. The Vertex auto-detects VoIP traffic and starts delivering CallerID immediately upon connection.
200+ POS Integrations
Works with Toast, Square, Clover, Aloha, Revel, Lightspeed, TouchBistro, and 200+ other point-of-sale and business management systems.
Dual Output
Serial and Ethernet output options. Connect directly to a local PC or deliver CallerID across your entire network to a server.
Passive Monitoring
The Vertex passively monitors traffic — it never interferes with call quality, introduces latency, or affects your phone system in any way.
Multi-Location Ready
Deploy across multiple locations with centralized management. Each Vertex operates independently and delivers CallerID to local or cloud-based systems.
Remote Configuration
Configure the Vertex remotely via the windows/PC-based Vertex Configuration Tool (VCT). Set voice channel codes, network settings, and more — no on-site visit needed.
Built for Every Industry
The Vertex delivers CallerID to the applications your business already uses.
Restaurants
CallerID pops directly into Toast, Square, Aloha, Revel, and other restaurant POS systems. Speed up phone orders and improve customer recognition.
Automotive
Integrate with shop management systems like ALLDATA, Mitchell, NAPA Tracs, R.O. Writer, Shop-Ware, Tekmetric, and other systems to pull up customer records the instant the phone rings.
Dental & Medical
Works with Dentrix, Eaglesoft, Open Dental, and other practice management software to show patient records before answering.
General Office
CRM integration, call logging, screen pops, and customer lookup for any business. Compatible with virtually any Windows-based application.
Ready to Get Started?
Order your Vertex today and start identifying every caller before you answer.