Any product manufactured by CallerID.com is covered under a 1-year limited warranty. This warranty is extended to the original purchaser of the equipment direct from CallerID.com as well as customers of dealers and distributors for CallerID.com products. This warranty is not transferable to any other parties.
- CallerID.com warrants its devices against defects in materials and workmanship under normal use for one year from the original purchase date. Covered repairs include parts and labor.
- The warranty period begins on the original purchase date. The device serial number and original sales records are used to confirm eligibility. Purchasing a used or resold device does not restart the warranty or included technical-support period. Assistance outside the included-support period may be available at the then-current paid support fee, disclosed before service begins. Nothing in this provision limits rights that cannot legally be excluded.
- A return material authorization (RMA) number is required before returning equipment for repair. Please contact CallerID.com to obtain an RMA number.
- All repairs are made at the CallerID.com in Norcross, GA. Customers are encouraged to return items via traceable carrier and are responsible for freight charges to the repair facility. CallerID.com will pay for freight charges shipped back to the customer on warranty repaired units.
- All warranty repairs are warranted by CallerID.com until the end of the original warranty period. All non-warranty repairs are covered for 90 days for the repairs made to solve the existing issue(s) when the unit is received. We will not cover any other unrelated issue(s) that may arise during the 90 day period.
- This warranty covers failures caused by defects in materials or workmanship under normal use.
- This warranty does not cover damage caused by shipping, misuse, unauthorized modifications or repairs, or external events such as liquid exposure, lightning or power surges.