CallerID.com makes two types of business CallerID hardware: the Whozz Calling series for analog phone systems, and the Vertex for VoIP. The right choice for your business depends entirely on how your phones connect to the outside world. Here's how to figure it out — and why it matters.
Analog Phone Systems: Whozz Calling Basic and Deluxe
If your business phones are connected to physical phone jacks in the wall — the kind your local phone company installed — you have an analog system. These connections run over copper wire, and the phone company delivers your CallerID signal along with the ring.
The Whozz Calling Basic captures CallerID on analog lines and sends it to your software as a popup. It's available in 2, 4, 6, and 8-line configurations.
The Whozz Calling Deluxe adds outbound call monitoring — logging not just who called you, but every call your staff makes outbound. This is valuable for organizations that need complete call records, billing verification, or compliance documentation.
VoIP Phone Systems: The Vertex
If your business phones connect through the internet — delivered by a provider like RingCentral, 8x8, Vonage, Zoom Phone, or a hosted PBX — you have a VoIP system. CallerID in these environments travels inside SIP protocol packets, not on copper wire, and requires a different type of device to capture it.
The Vertex sits on your local network, monitors SIP traffic, and extracts CallerID from the protocol packets before your phone even rings. It then sends that information to your software exactly the same way the Whozz Calling does for analog — a popup on any connected workstation.
The Vertex is available in 2 to 6 simultaneous channel configurations. If your business uses more channels than your current device covers, channel upgrade licenses are available electronically — no hardware swap required.
How to Tell Which System You Have
Not sure? Ask yourself:
- Do your phones plug into wall jacks? → Analog → Whozz Calling
- Do your phones plug into a network switch or connect via an app? → VoIP → Vertex
- Is your phone service bundled with your internet service? → Almost certainly VoIP → Vertex
- Do you have a physical PBX box on-site? → Check with your IT provider, but likely analog → Whozz Calling
One Network. Any Device.
Whichever device you choose, setup is straightforward. The device connects to your network, you install the companion software on your workstations, and configure the integration with your business application. No changes to your phone system. No cloud accounts. No monthly fees.
If you're still not sure which device fits your setup, CallerID.com's support team can help you identify the right product in a single conversation.