Caller ID for VoIP
Collects Inbound and Outbound call information on Voice over Internet Protocol (VoIP) phone traffic. Other features include reporting of call duration, time before answer, and time on hold.
The output data format matches CallerID.com's analog devices, allowing for compatibility across product lines.
This device is a passive network packet sniffer. All VoIP traffic of interest flows through the unit while circuitry connected in parallel with the Ethernet transmit and receive pairs inspect data packets. This failsafe approach allows voice transmission, regardless of whether the Vertex is operational.
The Vertex is designed to work only with standard, non-encrypted, SIP (Session Initiation Protocol) signaling from the VoIP provider. Although most VoIP providers use unencrypted SIP, please verify with your provider before ordering.
Pricing is based on the number of voice channels that can be processed simultaneously. The number that your business will require equates roughly to the number of analog phone lines that would be used. Vertex units are available from 2 to 20 voice channels.
See How It Works showing typical connections and data flow.
Our free software, EL Popup, can be used for simple popup and logging applications. All call records are easily accessible for display, sorting, searching and exporting. More robust programs for office applications can be purchased from our general office software partners. These programs contain features to add customer records, call notes for each conversation, pre-programmed and customizable call reports. CallerID.com has partnered with many industry-specific application providers in the Restaurant/Hospitality, Taxi/Dispatch, Automotive, and Service industry. Some partners have elected to list their offerings on our Software Partners page. With over 100 active software partners, please contact us to help choose the best software for your specific needs.
The Vertex has 2 Ethernet Ports in order to monitor VoIP traffic. The unit will analyze and process all VoIP traffic flowing through these two ports. Although your VoIP architecture may vary, the Vertex should be placed in line with all VoIP traffic from all phones of interest.
The overwhelming majority of VoIP installations are referred to as Hosted, or a Hosted PBX. Some of the more prominent companies offering Hosted VoIP are Ring Central, Vocalocity, Jive, Nextiva, and 8x8. These providers simply send customer phones which are then connected to the local area network. All configuration, setup, switching, voice mail, automated attendant, call cueing, and call control is performed by the service provider’s host computer in the cloud.
With Hosted VoIP, the Vertex is normally placed between the gateway router and the network switch which connects all the VoIP phones within the building. Installation diagrams are available for various architectures.
Software Developer's Benefits
Software companies linking our products to their system comprise the backbone of our business. Regardless of whether you are developing a new application or simply adding Caller ID to your widely distributed product, we are happy to lend assistance to your integration efforts. We offer Software Developer's Units, software tools, popup programs and complete, royalty-free source code for all executables. You will receive deep discounts and technical support during the entire product warranty period.