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Technical Notes on Features |
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Caller ID - FSK: An analog Caller ID signal sent via a modem burst between the first and second rings (Belcore 202 and Stantor Specifications). This includes both standard Caller ID (number only) and deluxe Caller ID (name and number). This format is delivered in the USA, Canada, about half of Mexico, and parts of other countries around the world. Some countries specify both FSK type Caller ID and DTMF type Caller ID formats can be delivered. If you are outside the USA or Canada, check your particular area to verify the type of format delivered. top of page
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Caller ID - BT: This
format is sent in the United Kingdom. Caller ID information is delivered
via a modem burst FSK signaling before the first ring. The FSK frequencies
are different than the Belcore 202 US specification. top
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Caller ID - ETSI:
This format is prevalent in western Europe with Caller ID information delivered
via FSK modem burst before the first ring or just after a very short ring.
top of page |
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Caller ID - DTMF: The Caller ID information is delivered via DTMF (touch-tones) before the first ring. This format can deliver only the calling party's number. It is used when the local phone company's central office switch is not Belcore CLASS compatible. This format is prevalent in areas where older central office equipment is employed. top of page
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Outbound Caller ID: Units with this feature will report the line number on which an outbound call was placed, the time and date of the call, phone number dialed, additional digits dialed, and the duration of the call. top of page
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Duration of Calls: The duration is calculated as the time between when the phone went Off-Hook to when it went On-Hook. top of page
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Line Number of Call: The business phone line on which a call was received. Units will normally not capture the extension number that a phone call was placed from or received on. Note that if an automated attendant is used to answer inbound calls, reporting the extension number may be possible. top of page
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Inbound DTMF Capture: This feature allows the reporting of any digits dialed after an inbound phone call in answered. This is important for account coding calls, marking calls used in security application, and tracking callers responses to menus within automated attendant/voice mail systems. top of page
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Number of Rings: Counts the number of rings for each inbound call whether the call is answered or not. top of page
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Distinctive Ring Patterns: If distinctive ring service (a.k.a. Ring Master) is on the telephone line, this feature shows you which ring pattern was present and hence which number was dialed. top of page
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Real Time Detailed Events: The feature is for the developer of software applications. It instantly sends change of status on the line including Ring signal, On-Hook, Off-Hook, and Flash Hook indications. This is primarily used to immediately give the user the status of any given line. top of page
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On-Board Memory: If the user prefers not to have a computer connected to the unit and running continuously, this option allows the logging of data independent of the state of the computer. Note that units providing this option cannot be chained together to monitor high line counts. top of page
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Remote Access: Option allows the programming and/or data download via telephone or modem access. Used primarily when no computer connection is on site and data is collected after a period of time. top of page
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Chain Multiple Units: Allows larger lines counts to be accommodated. Units having this feature connect together without regard to number of lines on a particular unit. In other words, multiple Whozz Calling ? 4 line units could be connected together with multiple Whozz Calling ? 8 line units. top of page
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First Ring Suppression: Suppressing the first ring to the office telephones allows the unit to always capture Caller ID information. Since Caller ID (FSK type) is sent between the first and second rings, this feature prevents the office personnel answering the phone before the Caller ID information arrives. This is a particularly useful feature when the units are installed in front of a telephone switch. top of page
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Call Blocking: The feature allows the blocking of certain calls based on the Caller ID number. The is primarily used in applications involving nuisance calls. It can also work in reverse where only a particular list of callers will be passed through the unit. This would have applications in secure voice or data systems. Note that Private ( anonymous ) and Out of Area" ( unknown ) call blocking is also provided. top of page
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Technical Notes on Applications
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Pop-up Screens: This refers to real time applications where an incoming call initiates a window to pop up on the computer screen. The window can simply contain the Caller ID information or the Caller ID information can be used to access a database record to show the user the information on an existing customer. top of page
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Lead Development:
Refers to capturing Caller ID information in order to return phone calls
and/or reverse number to name lookups to gain the address on the prospective
customer. top of page |
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Call Accounting /Billing: Call accounting is the process of monitoring every aspect of every call to either pinpoint particular calls or performing statistical analysis to study calling trends. top of page
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Remote Call Accounting: Call information is collected and stored on-site, but the data download and analyzed at a remote location. If a computer is not connected to the unit at the site, then the remote access feature is a must with this application. top of page
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Delivery and Dispatch: Time saving and accuracy is important especially during peak periods. Using Caller ID to access exiting customer records and verify phone numbers is an efficient method of servicing clients. top of page
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Order Taking and POS: If Point-of-Sale (POS) software also is designed for telephone orders or reservations, Caller ID can expedite operations. top of page
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Small and Home Office: Many types of small business will benefit from Caller ID. Please check our software partners page for general business software. top of page
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Allow/Reject Calls: Applications for blocking Annoyance calls and passing only authorized callers for modem security, secure automated voice systems, or private lines. The WC4 or WC8 unit provides for blocking Private, Anonymous, and Out of Area callers. top of page
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| I |
Voice Mail/ Auto Attendant: Caller ID can be used to allow instant access to personal voice mail with passwords, automated call routing based on area codes and prefixes, integrating the caller's number into the voice message so automated dial backs are possible. CallerID.com's Call Accounting units will also report on all menu selections dialed so tracking individual customer preferences is a snap. top of page
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Call Hopping Service Bureau: Call hopping is an industry term. It describes an automated system whereby an authorized customer calls a intermediary location, enters the phone number of the ultimate destination, and is then connected with that party. In many cases, this type of service provides the customer with "free" long distance calls for a low monthly service charge. top of page
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