I - Symptoms
One or more telephone lines are “dead” or not working properly when connected to unit.
I - Assumptions:
Telephone lines worked correctly before connecting to the unit.
Telephone line cords are good.
I - Problems:
If both lines connected to the unit are “dead”, the two phone lines are connected together “shorting out” both lines.
If only one line of two is “dead”, that line is not connecting through the unit.
I - Solutions:
Do not make the mistake of connecting phone Line 1 into one side of the unit’s jack and phone Line 2 into the other side of the unit’s jack. This will “short out” both lines.
Check your connection carefully referring to either Fig 5a and 5b on page 29.
You must completely understand 2 wire and 4 wire telephone cords, see page 28.
II - Symptoms
The unit does not report outbound calls.
The unit reports the duration of phone calls longer than the actual duration.
The unit reports a phone line being hung up (On hook) only when the next incoming call is received.
II - Assumptions:
The unit is set to monitor outbound calls (set by application program or lower case “o” when viewing from a terminal program).
Phone being used to make calls is set to touch tone dialing.
Unit is connected to standard analog phone line or analog phone switch extension (not digital lines). Refer to “Phone Line Compatibility” on page 4 for more information.
II - Problems:
Chances are the unit is not detecting On Hook and Off Hook properly. Check to see if the line lights on the front panel of the unit remain on when the phone is not in use (On Hook).
If a) is seems ok, check whether the line light on the front panel of the unit goes off and blinks once every second when you pick up the handset on that line (Off Hook).
If a) and b) seen ok, pick up the phone handset and dial digits 0 through 9 and check whether the line light comes on during each digit dialed.
II - Solutions:
If the line light(s) does not remain on when the phone is in use, you must reconfigure the unit to detect On Hook and Off Hook by using current detection (instead of the factory default voltage detection).
This is accomplished by opening the unit and moving jumpers on the circuit board. as shown in Fig. 8, Appendix A, page 42.
If a) seems ok, and b) seems to be the problem, carefully check your telephone connections. Also try going Off Hook with another phone and check the lights.
If a) and b) seem ok, and c) seems to be a problem carefully check your telephone connections. Try going Off Hook and dialing digits with another phone, and check the lights. Also, try replacing the batteries in your telephone. When the batteries in some telephones are low, the touch-tones generated are weak.
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