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Whozz Calling? 2 Line

Caller ID & Call Monitoring Unit Manual


Table of Contents

Introduction
Computer Requirements
Phone Line Compatibility
I. Users Operating With Software Applications
Establish Communication Between your Software and the Hardware
Connect the Telephone Lines to the Unit
II. Monitoring the Unit with a Communications Program and Programmers Information
Establish Communication with the Hardware
Setup Toggles, Operating Commands, and Output Format
Setup Toggles
Operating Commands
Memory Commands
Set Time Clock Command
Detail Mode Output
Data Format
Setup Toggle Discussion
Operating Commands Discussion
Operating Commands Discussion
Operating Commands Discussion
Data Format Discussion
Inbound Calls
Outbound Calls
Memory Discussion
Data Format From Memory
Applications
Typical Applications
Pop Up Screens Using Caller ID
Simple Call Accounting for Inbound and Outbound Calls
Capturing Caller ID Data and Menu Selections in IVR Systems
General Application Notes
Automatic Search for Unit
Sending Setup Toggles to Unit
Working With the Call Memory
III. Telephone Connections
4-Wire (RJ14 Phone Cord Connections
Series or Parallel Connection
Commercial Installations
IV. Troubleshooting
Computer Communication Problems
Telephone Line Problems
V. Supplemental Information
Specifications
FCC Information
Manufacture’s Information
Warranty Information
A. Voltage Vs. Current Detection of On and Off Hook
B. Explanation of Start Up Sequence and Front Panel Lights
C. Communication Ports and Interrupts
D. RS232 Pin Outs
E. International Caller ID Formats and Internal Jumper Settings

List of Figures

1. Front and Back Views of 2 Line Model
1. Real Time Data Format - Inbound Calls
2. Real Time Data Format - Outbound Calls
3. Data Format from Memory - Inbound & Outbound Calls
1. Connection using a 2 Line Modular Cord
2. Connection using 2 Separate Modular Cords
3. Series Connection for Commercial Installs
4. Parallel Connection for Commercial Installs
A.1. Reconfiguring Unit to Current Detection Mode
E.1. Configuring Unit for Different Caller ID Signaling Formats

List of Tables

1. Phone Line Compatibility