Connect this unit in parallel with the phone lines coming into your building (central office or CO) phone lines before they connect to a telephone switch. Do not connect the device to extension lines from a telephone switch. If you are unfamiliar with these terms, please contact your telephone vendor.
Connect an Ethernet cable to your Local Area Network (LAN) switch or any other LAN connection available and power up the unit.
Place the enclosed CD into your drive. If your CD does not run automatically, browse the CD and run Start.exe. Install CallerID.com's Ethernet Link Software and Tools by selecting:
If you receive any security warnings, simply select button in each case
Run the CallerID.com Software installer and select:
if you already own a software package that has specified the use of CallerID.com equipment.
if you are an advanced user or installer.
only if you DO NOT have an existing application that specifies the use of this equipment and will use the EL Popup program to display Caller ID information. If you have purchased this equipment to popup customer records within your existing application use the selection, Diagnostic Tools Only.
If you selected , you would only need these programs if the Caller ID does not operate in your application software.
If you selected installation, chances are, you will be using the ELPopup program to log and display Caller ID. If you used the default settings while installing, ELPopup will run automatically and the main screen will be shown. Since most users run ELPopup in the background, the program runs from a system tray icon. You will notice a new phone icon in the system tray next to your clock. You can right-mouse-click the icon to see the menu options.
Troubleshooting
If you are not seeing incoming calls pop up on your computer, you can use the ELConfig diagnostic program. If you have already launched a program that is attempting to communicate with your Ethernet Link Caller ID unit(s), close that program before running ELConfig. ELConfig is located here:
→ → → →
Elconfig should automatically detect all Ethernet Link Caller ID units installed on the LAN. If no units are detected, make sure the Caller ID unit is powered up and connected to a working Ethernet jack. ELConfig has 2 reset options, one to reset the Ethernet defaults and one to reset the unit defaults for Whozz Calling? “full-featured” units.
If no unit is detected try:
→ then select the next to Detected Units
If still no unit is detected please contact CallerID.com for technical support before proceeding to the remaining steps.
Phone Line Testing and Ethernet Configuration
Place a phone call to one of the phone lines connected to an Ethernet Link unit. The Caller ID informaation should appear in the output window at the bottom of the screen. If “No CallerID” appears, check to see if Caller ID service in being provided from the phone company on that line. If nothing appears in the window, contact CallerID.com for technical support.
Test each phone line connected to the Ethernet Link devices(s). If Caller ID information is displayed in the output window then any application designed for use with CallerID.com Ethernet Link products should work properly.
If you are familiar with Ethernet configurations, you may elect to change the IP of the device to match your subnet. If so, make sure you select an IP number that is outside of any automatically assigned IP address range set on your router's DHCP server. For LAN applications do not change the Destination IP address or the Destination MAC address. These would be modified only for applications involving offset monitoring via the internet.
When testing and configuration is complete, exit the ELConfig application. Either run the Ethernet Link Popup application following steps 7 and 8 below, or the run the application purchased from one of our software partners.
If you will be using the CallerID.com free Ethernet Link Popup application, make sure the ELConfig program is closed and run ELPopup. If you will be using one of CallerID.com's software partners applications, then skip this step and step 8.
If ELPopup is not running, it is located here:
→ → →
Place a call to one of the phone lines and the Caller ID information should pop up on your screen. EL popup options can be found by right mouse clicking the program icon in your sytem tray.
If not already accomplished when originally installed, you may want to place ELPopup in your Startup folder
EL Popup can be installed and run on any other computers on the LAN. To avoid other users inadvertently changing Ethernet Link parameters, it is recommended that ELConfig be installed only on the computer accessed by the network administrator.
Both the ELConfig and EL Popup software and source code can be downloaded from the CallerID.com website at http://www.CallerID.com/?page=sourcecode.
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